Terms of Service

Last Updated: May 24, 2025

1. Acceptance of Terms

By accessing or using Velvy.ai's website, services, or products ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

These Terms constitute a legally binding agreement between you and Velvy.ai ("Company," "we," "us," or "our").

2. Description of Services

Velvy.ai provides AI-powered business automation solutions, including but not limited to lead generation, workflow automation, and customer support AI. Our Services are provided "as is" and "as available."

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice.

3. User Eligibility and Account

You must be at least 18 years old and have the legal capacity to enter into contracts. By using our Services, you represent and warrant that you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use Policy

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our Services
  • Use our Services for competitive intelligence or reverse engineering
  • Engage in any activity that could harm our reputation or business

5. Intellectual Property Rights

All content, features, and functionality of our Services are owned by Velvy.ai and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Services without our express written permission.

6. User Content and Data

You retain ownership of any content or data you provide to us. By using our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze your data solely for providing our Services.

You are solely responsible for the accuracy, legality, and appropriateness of your content and data.

7. Payment Terms

Payment terms are specified in your service agreement or invoice. All fees are non-refundable unless otherwise stated in writing.

We reserve the right to suspend or terminate Services for non-payment.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

9. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR COMPLETENESS
  • UNINTERRUPTED OR ERROR-FREE OPERATION
  • SECURITY OR FREEDOM FROM VIRUSES

WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELVY.AI SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR USE
  • BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITIES
  • DAMAGES RESULTING FROM THIRD-PARTY ACTIONS
  • DAMAGES EXCEEDING THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Velvy.ai, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any rights of another party.

12. Third-Party Services

Our Services may integrate with or link to third-party services. We are not responsible for the availability, content, or practices of third-party services.

Your use of third-party services is governed by their respective terms and conditions.

13. Termination

We may terminate or suspend your access to our Services at any time, with or without cause, with or without notice.

Upon termination, your right to use our Services ceases immediately, and we may delete your account and data.

14. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or technical failures.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

16. Arbitration Clause

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. You waive your right to a jury trial and to participate in class action lawsuits.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and Velvy.ai regarding the use of our Services and supersede all prior agreements and understandings.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our Services constitutes acceptance of any changes.

20. Contact Information

If you have questions about these Terms, please contact us:

Email: hello@velvy.ai

Website: https://velvy.ai